Last updated 6 October 2026

Terms of service.

The agreement for using Knosys and this website, in plain words. Where it says something the pricing page also says, the two agree.

1. Who you are agreeing with

KnosysCloud, LLC, of 1001 N US Highway 1, Suite 802, Jupiter, FL 33477 (“Knosys”, “we”, “us”), runs the Knosys cloud service (“the service”, described in section 3) and this website. These terms are an agreement between you and Knosys.

You accept them by creating a Knosys account, by signing in to an account we have set up for you, by ticking a box that says you agree, or by using the service or this website. If you accept for a company or another organisation, you confirm that you can bind it, and “you” means that organisation. You must be old enough to make a binding contract where you live. Knosys is for use at work, not for personal or household use.

If you and we have signed a separate customer agreement — for an Enterprise plan, for example — that agreement applies, and where it and these terms differ, it comes first. Otherwise these terms, together with the plan you chose (section 5), are the whole agreement for the service. For this website, our privacy policy applies as well.

2. This website

This section applies to everyone who visits knosys.ai, with an account or without one.

Using the site. You may read it, share links to it, and quote it with attribution. You may not copy it, or a substantial part of it, to present as your own; try to reach any system or data behind it that is not offered to the public; interfere with it or overload it; use the Book a Demo form to send anything unlawful, abusive or deliberately false; or scrape it to train a model or build a competing product.
Booking a demo. Sending the form is a request for a meeting, not a purchase: it does not open an account or place an order. We may decline a request. Give us information that is accurate and yours to give: if you enter someone else’s details, you are telling us you have their permission. What happens to what you send is in our privacy policy.
What is on the page. The product screenshots and the animated Ai demonstration are illustrations of how Knosys works. The demonstration on the home page is a scripted recording, not a live session, and the figures in it are sample data. Savings and speeds shown are examples and may differ for some customers. Features described here may change, and what you receive is what these terms and your plan say you receive. We work to keep the site accurate, but we do not promise that it is complete, current or free of errors; if something matters to a decision you are making, ask us and we will confirm it in writing.
Names and logos. The Knosys name, logo, wording, layout, code and images belong to us or our licensors. The names and logos of other companies and products, such as the data sources we list, belong to their owners; listing them says that Knosys connects to them, not that they endorse us or are connected with us.
Links out and availability. We link to other sites when we think they are useful, and we do not control them or answer for them. We make no promise that this website will be available at any particular time, and we may change, suspend or withdraw any part of it without notice.

3. The service

Knosys is a cloud service that connects to your data sources, builds data marts from them (a data mart holds a copy of data from your sources, organised for analysis), and lets you ask for, build, change and share graphs, reports, dashboards, maps, formulas, KPIs, alerts and stories (a story bundles graphs, dashboards, reports and maps so they can go to a team together), with an Ai assistant, Knosys Ai, to do much of the building from plain-English requests. “The service” means all of that and the documentation that goes with it.

Every feature is on every plan. Plans differ only in how many users, rows, data mart refreshes a day and Ai tokens a month you have, and in the support you get (section 5).
Availability. We work to keep the service running, and we will tell you about planned maintenance when we can. We do not promise that the service will be uninterrupted, timely or free of errors, and there is no uptime guarantee unless a signed customer agreement gives you one.
Changes. We keep improving Knosys, so we may add, change or retire features. If a change takes away something you pay for in a way that matters, we will tell you at least 30 days before it happens, and section 16 lets you leave with a refund of what you prepaid for the time after.
Beta features. Anything we label beta or preview is offered as it is, may change or end at any time, and should not be relied on for anything that matters to you.
Support is the level your plan names: documentation and community on Free, email on Standard, priority on Pro, dedicated on Enterprise. We do not promise response times.

4. Your account

Your account is your organisation’s space in Knosys: its users, its data and its settings.
Give us true and current information when you sign up, and keep it that way.
Keep your sign-in details secret. You are responsible for everything done under your account and by your users, so tell us at once, at [email protected], if you think someone else has got in.
A user is anyone with their own sign-in, whether they build graphs or only read the stories shared with them. A sign-in belongs to one person: do not share one between people. You may reassign it to someone else.
Your organisation’s account has one or more administrators. They set up the service, manage users, groups and permissions, and speak for your organisation to us. Choose them with care and keep control of the administrator account. You are responsible for your users keeping to these terms.
We will send you messages about the service, such as notices about your account, changes and security. You can opt out of newsletters, but not of those.

5. Plans, limits and what happens at a limit

Your plan — Free, Standard, Pro or Enterprise — sets five things: how many users, how many rows, how many data mart refreshes a day and how many Ai tokens a month you have, and the support you get. The pricing page shows them for each plan, and your plan is the one that was shown when you chose it.

Rows. A row is one record in a data mart: one order, one shipment, one day of readings. Rows are counted as the total held across all your data marts at any one time, so replacing old data with new does not use more.
Refreshes. A refresh pulls the latest data from your sources into a data mart. Your plan sets how many can happen in a day.
Ai tokens measure the work Knosys Ai does. Your allowance resets every month, and tokens you do not use do not carry over. If you use your allowance up, everything you have built keeps running, because graphs, dashboards, alerts and scheduled stories do not use tokens. New Ai requests wait for the reset, or you can move up a plan.
Going over a limit. We tell you before you get there. Nothing is deleted and nothing is charged automatically for going over: you choose whether to trim back or move up a plan. Until you do, we may stop whatever would take you over the limit.
Changing plan. Move up at any time and the new limits apply straight away. Move down at the end of a billing period.
Changes to plans. Plans, limits and prices may change. A change does not reach a paid plan you already have until its next renewal, and we will tell you at least 30 days before that.
Enterprise starts where the pricing page says, and is shaped from there: the users, rows, refresh frequency, Ai token pool and support you need are set with you and written down in an order form (a short document we both sign, setting the plan, the price and the dates) or a customer agreement.

6. The Free plan

You ask for a Free account on the Book a Demo form, and we open it for you; we may decline a request. The Free plan lasts three months from the day the account is opened, and needs no card. It has the limits shown for it on the pricing page: enough to try Knosys on your own data, not meant to run a team on.

After three months your account is frozen. We ask you to upgrade. Until you do, you cannot open your data or use anything in Knosys, and nothing runs for you: no refreshes, alerts or scheduled stories.
Nothing is deleted. Your data is kept for at least a year from the day the account is frozen, so you can upgrade whenever you like. When you do, the account opens again with your data as you left it.
After that year we may delete the account and its data to free up space. We will email the account’s administrators at least 30 days before we do.
One Free account for each person or organisation. Do not open another to start the three months again. We may change or withdraw the Free plan for new accounts at any time.

7. Paying for a plan

Prices are in US dollars, before tax, and are the ones on the pricing page when you buy. You pay any sales tax, VAT, GST or similar tax that applies, on top.
Annual or monthly. Annual billing is paid once a year, in advance, and works out lower per month. Monthly billing costs a little more and can be cancelled at any time. Enterprise is annual only. Each month or year you pay for is a billing period.
Renewal. A paid plan renews for the same period, at the price then shown on the pricing page, until you cancel. You can cancel at any time, and the plan then ends at the end of the billing period you have paid for. We do not refund a billing period you have already paid for, except where these terms say so (section 16). When a plan ends, your account is frozen, as in section 6, unless you have asked us to close it (section 8).
Moving between plans. When you move up we charge the difference for the rest of the billing period you have paid for. When you move down, the lower price starts at the next billing period.
If a payment fails we will email your account’s administrators, and you have 7 days from that email to put it right. After that your account is frozen, as in section 6, until the payment is made. Nothing is deleted, and your data is kept for at least a year from the day the account is frozen.
Enterprise prices and payment terms are in your order form or customer agreement.

8. Your data

“Your data” means everything you connect, load, enter or create in the service: the data in your data marts, and the graphs, reports, dashboards, maps, formulas, KPIs, alerts and stories you build, including what Knosys Ai builds for you.

It is yours. You own your data. We do not sell it, we do not use it for advertising, and we use it for nothing but running the service for you.
What we may do with it. You give us permission to host, copy, process, transmit and display your data so far as that is needed to provide the service to you and your users: to build data marts, run your refreshes, answer your Ai requests, deliver the stories you schedule, keep backups, and keep the service secure. Nothing is made public unless you publish it.
Data marts are copies of data from your sources, and count against your rows. Knosys reads from your sources to fill them.
Your responsibilities. You are responsible for your data: that you have the right to use it with Knosys, that it is lawful, that the people it is about have been told what the law requires, and that you keep your own backups of the sources it comes from.
Special kinds of data. If your data is covered by special rules — health records, payment card numbers or data about children, for example — tell us before you load it. Those rules are yours to follow, and we may need to agree extra terms with you first.
Getting it out. While your account is open you can export what the service lets you export, such as graphs, reports and stories as PDF or Excel files. If you are closing your account and want a copy of your data, say so when you ask us to close it, and we will give you one in a common file format before we delete anything.
Closing, and deleting. An administrator can ask us to close your account and delete your data. We then delete it from our live systems within 30 days (after the copy above, if you asked for one), and from our backups within a further 90 days. A frozen account’s data is kept as section 6 says, unless an administrator asks us to delete it sooner. Where the law requires us to keep something, we keep only that.
Legal requests. If a court or an authority requires us to hand over your data, we will tell you first unless the law forbids it, and we will hand over only what we must.

9. Knosys Ai

Knosys Ai is the assistant that turns a plain-English request into a graph, a formula, an alert, a story or a data mart. It is part of every plan, within your Ai token allowance.

How it works. To answer a request, Knosys Ai sends your request and the recent conversation, the names and structure of the data marts and graphs involved, and some values from your data — such as the members of a dimension, ranges and totals, the values shown on a chart, and the text of notes on a page — to a language-model provider that processes it for us. It does not send the detailed records in your data marts. It can see only the data marts that the person asking is allowed to open.
What the provider may do with it. We do not use your data to train models, and our agreements with providers do not let them use it to train theirs.
What we keep. We keep your conversations with Knosys Ai in your account, together with the changes it made and any like or dislike you give, for as long as the account exists. Our service logs also record the requests you give it.
It can be wrong. Ai makes mistakes. A number, a chart, a formula or a summary it gives you may be incomplete, out of date or incorrect. Check what matters before you rely on it, share it or act on it. It is not professional advice, and it must not be the only basis for a decision that has legal or similarly serious effects on a person.
What it makes is yours, as part of your data. Knosys Ai may give other customers similar results to similar requests, and we do not promise that what it makes is unique.
Use it properly. Section 12 applies to what you ask Knosys Ai to do. We may limit or switch off Knosys Ai on an account to stop misuse or to protect the service.

10. Connecting your data sources

You choose what to connect. By connecting a source you confirm that you are allowed to: that you hold the rights or permissions to use its data with Knosys and to copy it into your data marts, and that doing so keeps to the source’s own terms.
Knosys only reads. It reads from your sources to fill your data marts and does not change them. Where you can, give it a login that can only read.
Sign-in details for a source that you give us are used only to fetch your data for you, and we look after them as we look after the rest of your data.
Sources are not ours. A source may change, limit or stop what it lets us read, or be unavailable. When that happens the connection may stop working, and we are not responsible for that, or for what the source does with your account.
Names and logos. Listing a source says that Knosys connects to it. It does not say that the source endorses Knosys or is connected with us.

You decide who sees what. Users, groups and permissions control who can open what. Setting them correctly is your job.
Stories and scheduled sharing are sent by email, as files, to people who have a sign-in on your account. A scheduled story is built from what the person who set it up is allowed to see, so check what it contains before you send it to others. Once a file is in someone’s inbox it has left your account’s controls, and email travels over networks we do not control. We do our best to deliver it; we do not promise that every message arrives, or arrives on time.
Alerts watch your data and tell you, by email or by text message, when something crosses a line you set. They are best-effort: an alert can be late, or missed, if your data is late, a source is down, a check has not run yet, or a message does not arrive. Text messages travel over carriers’ networks, so keep anything sensitive out of an alert sent that way. Do not rely on alerts alone where a missed or late alert could injure anyone or cause serious loss.

12. Using Knosys properly

You agree not to, and not to let anyone else:

break the law with the service, or use it to infringe anyone’s rights;
load or send anything you have no right to use, or anything harmful: malware, spam, phishing or unsolicited bulk messages, or abusive or threatening content;
try to get into accounts, systems or data that are not yours, or probe or test the security of the service without our written permission;
interfere with the service or overload it, or work around its limits — by opening more than one Free account to start the three months again, or by sharing sign-ins, for example;
reverse engineer, decompile or copy the service, or remove its notices, except where the law allows;
resell the service, or offer it to others as a service of your own;
use the service to build a product that competes with it, or scrape it to train a model; or
use it if export-control or sanctions law bars you from doing so, or where it bars us from providing it.

If we think you have broken any of these, we may suspend your access (section 16).

13. Who owns what

We and our licensors own the service: the software, the design, the documentation, and the Knosys name and logo. These terms give you the right to use the service for your own business, as it is offered, while your agreement lasts. They give you nothing else.
You own your data (section 8).
If you give us ideas or suggestions about the service, we may use them without asking permission and without owing you anything.
Do not use our name or logo without our written permission.

14. Confidentiality

Each of us may receive the other’s non-public information: for you, your data and the terms of any signed agreement; for us, non-public information about the service and its roadmap. Each of us will use the other’s confidential information only to carry out this agreement, protect it with at least reasonable care, and share it only with people who need it and are bound to the same duty. This does not cover information that is public through no fault of the one who received it, that the receiver already had or lawfully got from someone else, or that the receiver worked out for itself. Either of us may disclose what the law requires, after telling the other if the law allows. The duty lasts as long as the agreement does and for three years after, and for as long as your data stays with us.

15. Privacy and data protection

Our privacy policy covers this website. This section covers your data in the service.

Where your data includes personal data, you decide why and how it is used, and we process it only on your instructions, to provide the service. You are the controller and we are your processor. If you are yourself a processor, handling the data for someone else, we are your sub-processor.
If data protection law such as the GDPR applies, we will sign a data processing agreement with you on request. Write to [email protected].
We use other companies to run the service — for hosting, email delivery and language models, for example. We choose them with care, hold them to terms that protect your data, and answer for what they do on our behalf. Ask us for the current list.
Your data may be processed in the United States and in other countries where we or those companies operate.
We protect your data with technical and organisational measures that suit the risk, and we will tell you without undue delay if we confirm that someone has got into it without permission.
You are responsible for having a lawful basis to use the personal data in your data, and for telling the people it is about what the law requires.
To keep the service secure, and to give your administrators an audit trail, it records sign-ins (the time, the IP address and the browser), security events, and changes made to your stories, data marts, alerts and connectors.
The service sets two cookies: one keeps you signed in, and one recognises a device you have chosen to trust. It sets no advertising or tracking cookies.

16. Ending the agreement, and suspension

The words used here. To “cancel” a plan is to stop it renewing: it runs to the end of the billing period you have paid for. To “close” an account is to end it and have its data deleted (section 8). A “frozen” account is shut but kept (section 6). To “suspend” is for us to switch your access off until a problem is put right.
You can leave at any time. Cancel your plan, which then ends at the end of the billing period you have paid for and freezes your account, or ask us to close your account and delete your data.
We can suspend or end your access if you break these terms, if what you are doing puts the service or other people at risk, or if the law requires it. A payment that is not put right freezes your account instead (section 7). Where we can, we will warn you first and give you the chance to fix it, and a suspension ends when its cause does. If you think a suspension is wrong, write to us within 30 days and we will look again and reply.
If we stop offering the service we will give you at least 90 days’ notice.
Refunds. If you end the agreement at once because we broke it, because we made a significant change to these terms that affects your rights (section 20), because we took away something you pay for in a way that matters (section 3), or because we stopped offering the service, we refund the part of what you prepaid that covers the time after you leave. Otherwise fees are not refunded.
What happens next. Your access stops, and your data is dealt with as section 8 says. If we ended your access because you broke these terms, we may delete your data 30 days after we tell you, unless the law or a dispute requires us to keep it. What is meant to outlast the agreement does: payment you owe, and sections 8, 13, 14, 15, 17, 18, 19, 20, 21 and 22.

17. What we promise, and what we do not

We will provide the service with reasonable care and skill, and we keep the other promises these terms make. Beyond that, the service is provided as it is and as available, and we make no other promise, express or implied: not that it suits a particular purpose, not that it will be uninterrupted, timely, secure or error-free, not that Knosys Ai or any result from the service will be accurate, and not that it meets your own legal or regulatory needs. The Free plan, beta features and anything marked as a sample come with no promise at all, apart from what section 6 says about the Free plan. Where the law does not allow one of these exclusions, it applies only as far as the law allows.

18. Limits on our liability

To the fullest extent the law allows:

we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill or data, even if we were told it could happen; and
our total liability for all claims about the service is limited to the greater of the fees you paid us in the 12 months before the event that gave rise to the claim and US$1,000.

Nothing in this agreement limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. These limits reflect the price of the service and apply whatever the kind of claim.

19. If someone makes a claim

You will defend us, our officers, employees and providers against claims brought by someone else that arise from your data, from your use of the service in breach of these terms or the law, or from your breach of someone else’s rights, and you will pay the resulting losses, fines and costs, including reasonable legal fees. We will tell you promptly, let you run the defence (we may take part at our own cost), and help as reasonably needed. You may not settle in a way that admits fault on our part or limits our rights without our agreement.

20. Changes to these terms

We may change these terms. When we do, we post the new version here with a new date at the top, and the version here when you use the website is the one that applies to that use. If a change is significant and affects your rights, we will email the account’s administrators at least 30 days before it takes effect. If you do not accept it, you may end your plan at once, within those 30 days, and we will refund the part of what you prepaid that covers the time after you leave (section 16). If you keep using the service after the new version takes effect, you accept it. Changes to plans and prices are covered in section 5.

21. Law and disputes

These terms, and any dispute arising from them or from the service, are governed by the laws of the State of Florida, and the courts of Palm Beach County, Florida have exclusive jurisdiction over any such dispute. Either of us may ask any court for urgent relief to protect confidential information or intellectual property.

22. The small print

These terms, with the plan you chose and any signed agreement, are the whole agreement between us about the service (section 1).
If part of these terms turns out not to be enforceable, the rest still applies.
If we do not enforce a right straight away, we have not given it up.
You may not transfer your rights or duties under this agreement without our written agreement. We may transfer ours to a company that takes over the service.
Neither of us is liable for a delay or failure caused by something beyond our reasonable control, such as a power or network failure, a natural disaster, war or a strike. This does not excuse payment.
These terms do not make us partners, agents or employer and employee, and they give no rights to anyone else.
Notices to you go to your account’s administrators, at the email addresses on their sign-ins. Notices to us go to [email protected].
These terms are in English. If they are translated, the English version prevails.

23. Contact

Write to [email protected] with anything about these terms.